Help center
Status pageAnswers to the questions we hear most. Can't find what you need? Email [email protected] or use the in-app form in Settings > Support.
Billing & plans
How does the 14-day free trial work?
Every new subscription starts with a 14-day trial. You can cancel in Settings > Billing before the trial ends without being charged. After the trial, the card on file is charged automatically at the plan's monthly rate.
Can I change plans later?
Yes. Go to Settings > Billing > Change plan to switch between Starter, Growth, and Scale. Upgrades take effect immediately, downgrades at the end of the current period. For Enterprise, email [email protected].
How do I update my payment method or download invoices?
Settings > Billing > Manage billing opens the billing portal where you can update cards, download invoices, and view past charges.
What counts as a "prompt" for plan limits?
One prompt is one configured query (e.g. "best CRM for small teams") executed once per scheduled cycle, per AI platform, per location. Your Settings > Billing page shows your current usage against the plan limit.
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Account & data
How do I invite teammates?
Settings > Team > Invite. Growth and Scale include unlimited team seats; seat availability on other plans is shown on the pricing page.
How do I delete my account and data?
Email [email protected] from the account owner's email. We delete tenant data within 30 days, subject to legal retention. See the Privacy Policy for detail.
Who can see my data?
Only users you've added to your organization. Our staff does not access tenant data except to investigate incidents you report or to deliver support you explicitly ask for. Your data is isolated to your organization and is never visible to other customers; see our Privacy Policy.
How the product works
Why do the same prompts sometimes return different answers?
AI models are non-deterministic — the same prompt can return different phrasing, citations, or rankings between runs. We aggregate multiple runs per prompt to surface stable patterns. Don't read too much into a single run.
How often are prompts re-run?
Growth, Scale, and Enterprise refresh rankings every morning. Starter refreshes twice a week. You can also trigger an on-demand run from a prompt's detail page on any plan. If you're curious what to do with the results, see our guide on how to track your ChatGPT rankings over time.
Which AI platforms do you cover?
Every plan tracks the same major AI platforms — currently ChatGPT, Claude, Gemini, Perplexity, Grok, DeepSeek, Mistral, and Google AI Overviews — and we're continually adding coverage as new AI platforms gain adoption.